Welcome to New Crest Star! These Terms and Conditions (“Terms”) govern your access to and use of our website https://newcreststar.com (the “Website”) and the purchase of our products. By accessing or using our Website, you agree to these Terms. If you do not agree, please refrain from using our services.

1. GENERAL TERMS

• New Crest Star operates as a B2C (business-to-consumer) clothing brand, offering a range of apparel and fashion products.
• By purchasing from our Website, you confirm that you are at least 18 years old or have parental/guardian consent.
• We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised effective date.
• Our services are provided only through our Website and do not include a mobile application.

2. ORDERING & PAYMENT

• All prices listed on our Website are in [Insert Currency] and include applicable taxes.
• Orders are confirmed only after successful payment processing via our third-party payment gateway.
• We accept various payment methods, including credit/debit cards, UPI, and other online payment options.
• In case of payment failures, please contact your bank or our support team.

3. SHIPPING & DELIVERY

• We follow a 24-hour shipping policy, meaning all orders are dispatched within 24 hours of confirmation.
• Shipping timelines may vary based on location, logistics, and external factors.
• Customers will receive tracking details via email/SMS once the order is dispatched.
• International shipping availability and costs vary based on the destination. Additional customs fees, if applicable, must be borne by the customer.

4. RETURN & EXCHANGE POLICY

• We offer a 10-day return and exchange policy from the date of delivery.
• Items must be returned in their original condition with tags and packaging intact.
• Returns/exchanges will not be accepted for damaged, washed, or worn products.
• Refunds are processed via the original payment method within 7-10 business days upon approval.
• Return shipping charges may apply unless the return is due to an error on our part.

5. INTELLECTUAL PROPERTY RIGHTS

• All content, including product designs, images, logos, text, and trademarks on our Website, are the exclusive property of New Crest Star.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may lead to legal action.

6. USER RESPONSIBILITIES

• Customers must provide accurate and complete information when making a purchase.
• Any fraudulent activity, misuse of the Website, or violation of these Terms may result in account suspension or legal action.
• Users must not attempt to hack, scrape, or interfere with our Website’s functionality.

7. LIMITATION OF LIABILITY

• New Crest Star is not responsible for any damages, losses, or injuries resulting from product misuse.
• We do not guarantee uninterrupted access to our Website and are not liable for technical issues beyond our control.
• In no event shall our liability exceed the amount paid for the purchased product.

8. THIRD-PARTY SERVICES & INTEGRATIONS

• We integrate with third-party payment gateways and logistics partners. New Crest Star is not responsible for their policies or service failures.
• By using our Website, you agree to the terms of our third-party partners where applicable.

9. TERMINATION

• We reserve the right to suspend or terminate your access to our Website if you violate these Terms or engage in fraudulent activities.

10. GOVERNING LAW & DISPUTE RESOLUTION

• These Terms are governed by the laws of India.
• Any disputes shall be resolved amicably; if unresolved, they shall be subject to the jurisdiction of the courts in  Agra, Uttar Pradesh, India.

11. CONTACT INFORMATION

For questions or concerns regarding these Terms, contact us at:

• Email: Newcreststar@gmail.com
• Phone: +91 78179 07939
• Address: Plot No- 15 &16 Mauja Sikandra Bahistabad Mohalla , Purani Abadi, Agra (Uttar Pradesh) 282007

By using our Website, you acknowledge that you have read and understood these Terms and agree to comply with them. Thank you for shopping with New Crest Star!